Every customer of DIN CERTCO GmbH has the possibility to complain related to a testing or certification service, no matter if it concerns an invoice, testing or certification statement. DIN CERTCO accepts any method of submitting a complaint, e.g. via our contact form, by mail, by phone or in person. DIN CERTCO will acknowledge receipt of a complaint in writing, usually within one week of receipt of the complaint.

If a complaint relates to at least one of the following:

• Refusing to continue a certification,
• Requesting corrective action,
• Changes/restrictions to the scope of certification,
• Decisions to deny, suspend or withdraw a certification.

Such an appeal will be treated as an appeal.

To avoid conflicts of interest in the processing of a complaint/appeal, decisions shall be made by independent personnel. After processing and analyzing an appeal/complaint, the certification body shall send an opinion stating the reasons for or, if appropriate, revising the decision.

After the complaint/objection has been fully processed, the complainant/appellant will always receive a final response.

Your opinion is important to us.